PRIVACY POLICY

Last Updated: 26 May 2025

DynaQuest Technology Services, Inc. (“DynaQuest”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website (www.dqtsi.com) or use our services (“Services”). By accessing our Services, you agree to the terms of this policy..

By submitting your personal data to us, you are deemed to have given your permission – where necessary and appropriate – for disclosures referred to in this policy.

SECTION 1 – INFORMATION WE COLLECT

We may collect the following categories of personal information:

  • Account Information: name, email address, phone number, organization, and birthdate.
  • Usage Data: log files, browser type, IP address, and access times.
  • Communication Data: messages sent through our platform, support requests, and feedback.

We do not collect sensitive personal data (e.g., health, financial, or legal records) unless otherwise agreed in writing.

SECTION 2 – HOW WE USE YOUR INFORMATION

We use your information to:

  • Provide, improve, and personalize our Services.
  • Communicate with you about your account or usage.
  • Send administrative and promotional communications (with opt-out options).
  • Maintain the security and integrity of our platform.

SECTION 3 – LEGAL BASIS FOR PROCESSING

We process your personal data based on:

  • The performance of a contract (e.g., providing services to you).
  • Your consent (e.g., marketing communications).
  • Legitimate interests (e.g., fraud prevention, service improvement).

SECTION 4 – DATA SHARING AND SUBPROCESSORS

We may share your information with trusted third parties (e.g., AWS, Zoho, Twilio, OpenAI) solely to support our service delivery. All subprocessors are bound by data protection agreements. We do not sell or rent your personal data.

SECTION 5 – YOUR RIGHTS

You have the right to:

  • Access, correct, or delete your personal data.
  • Object to or restrict our processing of your data.
  • Withdraw consent at any time.

Requests can be submitted via dpo@dqtsi.com.

SECTION 6 – DATA RETENTION

We retain account data while your account is active and for 60 days after termination. Usage logs are retained for 12 months, then anonymized. Backups are retained for 30 days.

SECTION 7 – DATA SECURITY

We implement administrative, technical, and physical safeguards, including data encryption, access controls, and regular audits, to protect your personal information.

SECTION 8 – INTERNATIONAL DATA TRANSFER

If data from outside the US is processed, we use Standard Contractual Clauses or equivalent safeguards to protect it under GDPR.

SECTION 9 – COOKIES AND TRACKING

Our site may use cookies and third-party analytics tools to understand usage patterns. You can manage cookie preferences through your browser settings.

SECTION 10 – CHANGES TO THIS POLICY

We may update this Privacy Policy. Changes will be posted on our website with the effective date.

SECTION 11 – QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Data Protection Officer at dpo@dqtsi.com or send a letter to:

Data Protection Officer
DynaQuest Technology Services, Inc.
19/F Uptown Place Tower 2, 11th Drive
Uptown Bonifacio, 1630 Taguig City, Philippines